FAQs

 

What types of products do you offer?

At The Health Angels Bakery, we specialize in a variety of wholesome, plant-based baked goods. Our offerings include classic wholemeal spelt bread and festive vegan panettone, catering to health-conscious consumers seeking nutritious and delicious options.

Are your products gluten-friendly?

Yes, many of our products are designed to be gluten-friendly. We focus on using wholesome ingredients that provide indulgent treats without compromising on health, making them suitable for those with gluten sensitivities.

How do you ensure the freshness of your baked goods during shipping?

To maintain the quality and freshness of our perishable products, we utilize insulated packaging and ice packs during transit. This careful handling is essential for preserving the integrity of our baked goods, particularly those sensitive to temperature fluctuations.

What is your return policy?

We have a 30-day return policy for eligible items. To qualify for a return, products must be in their original condition, unworn or unused, with tags, and in their original packaging. Please note that certain items, such as perishable goods, are non-returnable.

How long does shipping take?

Orders are processed within 1-3 business days. Delivery times vary based on the shipping method selected and the destination. Typically, domestic orders can expect delivery within 3-7 business days, while international orders may take longer due to customs processing times.

What should I do if my order arrives damaged or incorrect?

If your order arrives damaged or incorrect, please contact us immediately at thehealthangelsbakery@gmail.com. We will evaluate the issue and work diligently to resolve it to ensure your satisfaction.

Do you ship internationally?

Yes, we offer shipping to various international destinations. Shipping costs are calculated at checkout based on the weight of the items and the delivery location. Please be aware that international shipments may be subject to customs duties and taxes, which are the responsibility of the recipient.

How can I contact customer service for further inquiries?

For any inquiries regarding our products, shipping, or returns, you can reach our customer service team at thehealthangelsbakery@gmail.com or by phone at 07928166403. We are committed to providing you with the best possible experience.